Joel Meza – Curso de Atención al Cliente
Original price was: $19.00.$10.00Current price is: $10.00.
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Description
Accelerate your learning with the Joel Meza – Curso de Atención al Cliente course, priced at just Original price was: $19.00.$10.00Current price is: $10.00. on ESYSGB.com! Explore our extensive catalog of over 60,000 downloadable digital courses across Internet Marketing. Experience flexible, self-paced learning from experts and save over 80%. Empower your future today!
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Joel Meza – Curso de Atención al Cliente
Impartido por:
Joel Meza
Temario del Curso
First Section
- Clase #1. Presentación (9:10)
- Clase #2. Servicio al cliente y atención al cliente. (11:53)
- Clase #3. Tipos de servicio al cliente. (12:58)
- Clase #4. Características de un buen servicio al cliente. (12:12)
- Clase #5. Cultura de servicio al cliente. (11:52)
- Clase #6. Comportamiento del cliente. (13:01)
- Clase #7. La satisfacción del cliente. (11:29)
- Clase #8. Tipos de clientes. (12:09)
- Clase #9. Por qué se pierden los clientes. (10:04)
- Clase #10. Las quejas como oportunidad. (9:51)
- Clase #11. Cómo gestionar quejas y reclamos. (12:56)
- Clase #12. La asertividad y la emotividad. (11:08)
- Clase #13. Comunicar valor. (11:07)
- Clase #14. La calidad en la atención telefónica. (7:27)
- Clase #15. La calidad en la atención telefónica (Parte II) (9:20)
- Clase #16. Cómo resolver problemas de SAC vía telefónica. (12:47)
- Clase #17. La importancia de la voz. (12:27)
- Clase #18. Comunicación no verbal. (12:56)
- Clase #19. Qué son los PQRS (15:59)
- Clase #20. Por qué evaluar la satisfacción al cliente. (14:49)
- Clase #21. Pasos para medir la satisfacción al cliente. (13:26)
- Clase #22. Herramientas de evaluación más utilizadas. (12:45)
- Clase #23. Errores habituales al evaluar al cliente (10:06)
- Clase #24. Implementación de acciones de mejora. (15:20)
- Clase #25. Palabras finales. (15:52)
Sale Page: https://campus.neetwork.com/p/curso-de-atencion-al-cliente
Archive: https://archive.ph/wip/Xqy4F
Delivery Method
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